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It’s obvious now in this new era of competitive pressure, the essential customer service that once guided the large carriers to success has now fallen on the shoulders of your IT Department.

Advocacy

Now there is a demand for a combined strength of service and expertise. Martin Advisory Group is an organization, designed by industry insiders that understand the support model your business requires. We know IT Departments dread dealing with call-center based carriers. The call center model has failed. Call centers allow the carriers to provide the most inexpensive model of service possible. As a result, 
they’ve sacrificed the experience, knowledge and efficiency your account deserves.

Experts

Only expertise and a human touch can end the fatigue and frustration. IT departments dread fielding innumerable carrier sales people calling them to aggressively prospect for new business. It’s as if CIOs and IT Departments are caught as bystanders in an unstable telecommunications environment. Dealing with one vendor after another, one sales rep after another, forces you to constantly reeducate those who should know your account. Who is the advocate that stays with your account as these changes occur? Martin minimizes the impact of those changes. Stability is now built-in.

Solutions

Experts–not just consultants, who understand the challenges you face everyday. Martin helps you create a Balanced Business Telecommunications Workflow where Carrier evaluations, solutions design and a host of other negotiations happen in real time.